Returns & Damages

• Return and damage claims must be made within 15 days of package delivery date.
• If you would like to return merchandise, please fill out the Request Form below or email info@kenzepanneinc.com
• If you are returning damaged merchandise, please fill out the Request Form below or email info@kenzepanneinc.com
• Kenze Panne will issue a prepaid UPS shipping label for qualifying orders only.
• The following are not eligible for return nor refund: 
• Return or damage claims over 15 days of package delivery date
• Final sale merchandise

Refunds

• Refunds are processed within 2-5 business days of when Kenze Panne receives the return package.
• Refunds will only be issued to your original form of payment used in the online order.

Exchanges

• Exchange claims must be made within 15 days of package delivery date.
• If you would like to exchange a merchandise, please fill out the Request Form below or email info@kenzepanneinc.com
• Kenze Panne can only process exchanges for the same item.
• Exchanges will only be issued if the item is available in stock.