Online Return Policy

  • Damage claims must be made within 15 days of package receipt.
  • Colors appear different on every computer/ device. Please see descriptions for details.
  • Fill out the Online Request Form below for approval.
  • Kenze Panne will issue a UPS Shipping Label for returns via emails.
  • Returns are processed within 2-5 business days of when we receive your return package.
  • Refunds will be issued via store credit only.
  • Shipping charges are non-refundable.
  • Refund of non-damaged goods are prohibited under usual circumstances.
  • Returns of non-damaged items will be at Kenze Panne’s discretion on a case by case basis.